Summary Description: This position maintains, monitors and supports all tasks and projects within the Customer Engagement & Brand Communication department. Provides direct support to the Customer Engagement & Brand Communication leadership. Aids the team with administrative functions, is responsible for organizing, collecting and completion of critical work and projects within the Customer Engagement & Brand Communication department.

Responsibilities:

• Creates weekly, monthly, quarterly information packages, reports, presentations and briefs for Customer Engagement & Brand Communication Leadership and other key members of management.
• Develops new forms, serves as subject matter expert relating to existing forms library, responds to internal and external requests for information by management, retrieves documentation upon request.
• Documents organizational work simplification study's findings provided by team.
• Provides aid to support Management during quarterly and annual people and financial planning for the Customer Engagement & Brand Communication department.
• Shares information on existing and new systems and procedures and cascades these key systems or procedural changes back to the department during team meetings.
• Produces ongoing Budget Variance Reports within the department. Accesses computerized financial information to answer general questions as well as those related to specific accounts upon request or for quarterly and annual financial planning processes.
• Publishes department work schedule, maintains tracking, monitors deadlines, communicates with team to ensure deadlines are met. Ushers department throughput. Creates and maintains department binder, updates department's people and financial planning changes; performs document storage & organization, assists with department SharePoint site.
• Maintains calendar for leadership, and proactively organizes materials necessary to ensure Leadership is prepared for meetings.
• Prepares travel arrangements for Leadership, including lodging, transportation and airfare. Assists with the data entry and reconciliation of expense reports for Leadership.
• Organizes events, arranges luncheon plans, reserves conference rooms or makes off-site reservations.
• Assumes additional responsibilities as assigned.

• High school diploma/GED equivalent or equivalent work experience

• Experience in professionally handling exposure to personnel information, financial data and sensitive company information
• 3 months of experience necessary
• Experience in handling multiple administrative tasks
• Establish and maintain an effective working relationship with management, vendors and co-workers and foster a team environment

• Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
• Proficiency in JD Edwards (as applicable)
• Strong written and verbal communication skills
• Good problem solving and decision making skills
• Good analytical and research skills
• Good conflict resolution skills
• Strong interpersonal skills
• Excellent organizational skills
• Good negotiation skills with vendors in efforts to receive discounted rates
• Strong math skills, expense reconciliation skills
• Detail oriented
• Ability to influence workplace culture
• Ability to consciously administer consistency with the overall organizational mission and values
• Elementary knowledge of practices and procedures in a particular field of specialization in the execution of assigned duties and responsibilities
• Elementary understanding of departmental structure and policies of Whataburger Restaurants LLC