InGenesis is seeking a Help Desk Coordinator to work with our corporate office. In this role, you will provide support to end users for computer, application, system, device, access and hardware issues for a remote workforce.

This is a remote opportunity for the ideal candidate that resides in or near San Antonio, TX.

If you meet the qualifications outlined below, apply today and we'll reach out to answer any questions you may have!

• Configure, install, and support desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
• Develop end-user documentation and instructions.
• Ability to work well under pressure and to meet deadlines as needed.
• Provide technical support for applications, hardware, and other general resources to end users.
• Track and update the movement of all IT assets.
• Re-image computers, as needed, and deploys new equipment to end users.
• Respond to telephone, email and online requests for technical support.
• Travel to the corporate office, as needed, to prepare equipment to be shipped, asset management, troubleshooting, etc.

• Minimum of an Associates Degree or equivalent in an Information Technology field.
• 2+ years of related experience.
• 2+ years of customer service experience.
• Excellent oral and written communication skills.
• Must be self-motivated and adaptable to learning and understanding new technologies.
• Must be able to prioritize and manage multiple tasks to meet aggressive deadlines.
• Strong analytical, problem solving, and decision-making capabilities.
• Flexible to change and the ability to work in a fast-paced environment.

EEO Statement:

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation in the hiring process, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations

Company Statement:

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.