Job Summary:
This Position is responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions. This includes but is not limited to fire, carbon monoxide detection, networking, hosted video solutions, and access control.
Essential Functions:
- Install alarm systems to include CCTV for residential and commercial businesses
- Perform extensive programming on alarm and CCTV systems
- Mount equipment; test existing equipment
- Demonstrate equipment functions and use to customer
- Communicate with Outside Sales Representatives in a professional manner
- Review work orders and accurately implement products and services
- Verify customer has a solid understanding of how the product is used for safety
- Maintain company vehicle; update truck inventory daily in lieu of work orders, replenish stock when needed, keep vehicle organized and clean
- Maintain company issued hand tools in good working order
- Follow company Fleet Policy and input hours into Paycom software
- Use a variety of computer program and apps to successfully complete the installation
- Required to interpret location maps, blueprints, and schematic drawings
- Accurately communicate to customers, coordinators, and management
- Attend training classes as required by State Certification/Licensing functions
Non-essential Functions: