Job Title

Job Description Summary

Job Description

Responsibilities

• Ensure the day-to-day operations of the parking facilities including custodial and general maintenance, are implemented, and carried out in a manner consistent with C&W policies and client directives
• Respond positively and promptly to requests from monthly parkers, transient parkers to ensure problems are being solved promptly.
• Set up and maintain parking accounts as needed
• Responsible for training new parking lot attendants/porters
• Ensure that all site-specific documentation and reports are completed accurately and on time, or creating as needed, including tenant related specific reports, Standard Operation Procedures, training manuals for equipment and reports, general files, and other reports and documentation as required
• Prepare and review as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to all parking facilities/properties
• Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans
• Prepare porter schedules for special events/projects and required property maintenance
• Assist as required/needed for special projects/events (garage cleaning, building events, parking cleaning)
• Collect, analyze, and report statistical data as required to provide accurate and current assessment of all parking facilities/properties
• Sets a positive example for guest relations and empowers associates to provide excellent customer service
• Makes necessary repairs as needed to all parking equipment at all parking garages/lots in the portfolio
• Maintain inventory and order all necessary equipment parts as needed
• Assists Parking Manager in establishing guidelines so employees understand expectations and parameters
• Sees that new associates get off to the right start through proper orientation and on-the-job training
• Recognizes where garage porters/parking attendants need to improve and properly trains and coaches
• Develops cohesive working relationships with the parkers and tenants
• Knows when to be present at the parking garage/lot and maintains a high level of visibility
• Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
• Understands and drives business metrics for forecasting, productivity, and customer service
• Ensures that controls are in place for scheduling, overtime, and preventive maintenance
• Knowledge of C&W principles and processes for providing exemplary customer service
• Knowledge of customer confidentiality policies and procedures as set forth by C&W Services and/or HIPPA, knowledge of business writing, basic accounting, and business metrics
• Performs duties independently with minimal supervision
• Make day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies, and procedures

These job duties may be altered as needed based on business needs

Working Environment

Will be exposed to inclement weather and varying degrees of temperatures

Key Competencies
1. Communication Proficiency (oral and written)

2. Strong Computer Skills
3. Technical /Mechanical Proficiency
4. Problem Solving/Analysis
5. Leadership
6. Teamwork Orientation
7. Financial Management

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.