This position will require working with multiple client and internal teams to review and approve or reject changes, as well as relay, manage & effectively communicate pertinent patching, deployment, and infrastructure activities. The candidate will support the Change Management lifecycle which includes reviewing and approving changes across the Portals infrastructure. The candidate will drive the Release Management lifecycle which includes scheduling, coordinating, and managing releases across the Portals infrastructure. The releases can be inclusive of configuration updates, operating system patches, security improvements and deployments. Furthermore, the candidate will drive the successful completion of all release activities within the client's maintenance window held each Sunday from 1:00AM EST to 1:00PM EST, and will report the status of our work to the client and to leadership. This role will require both an on-call rotation and weekend shifts.

The candidate must be a highly effective communicator (both written and verbal), demonstrating the ability to plan, design, and carry forward executive-level communications. The candidate must also demonstrate exemplary inter-personal skills and demonstrate the ability to build coalitions and collaborate with business, IT, and other stakeholders both internally and externally across the project.

Minimum skills and qualifications:

* Proven ability to work independently and as a team member
* Experience working in Excel
* Good communication (written and oral) and interpersonal skills
* Experience with coordinating with multiple teams to ensure changes are carried out accurately and successfully
* Good organizational, multi-tasking, and time-management skills
* Experience with reviewing the completeness & accuracy of data
* Able to conduct analysis of data including planning, designing, and evaluating the results of the build window & identifying areas for improvements
* Able to lead and run customer and client meetings in an efficient manner with minimal supervision, escalate items that are more complex, and work in partnership to ensure successful completion of scheduled work.

Preferred skills and qualifications:

* Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a
related field preferred.

* 5-8 years of experience in information technology, systems administration or other IT related field

* Treasury Public Trust Clearance
* ITIL Foundations v4 certified or knowledge of ITIL
* Knowledge of ServiceNow
* Experience with creating user guides of varying formats (Word, PowerPoint, etc...)
* Knowledge in Agile methodologies
* Knowledge of or experience working with the Change Management process
* Knowledge of Change Control Board (CCB) or Change Advisory Board (CAB)

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.