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SERVICENOW CMDB CONSULTANT - Remote Information Technology
San Antonio, TX
Job Description
Remote SERVICENOW CMDB CONSULTANT needed for a direct hire opportunity with SOC's client to work in San Antonio.
***US citizenship required; Secret Clearance required; Top Secret preferred***
Responsibilities:
Education
Certifications:
The following requirements must be met to be eligible for this position: successful completion of a background investigation, drug urinalysis, and verified compliance with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors.
Note: Any pay ranges displayed are estimations which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#DZFED
***US citizenship required; Secret Clearance required; Top Secret preferred***
Responsibilities:
- Setting up a CMDB process comprising analysis, plan, design and implement phase.
- Manage all customer CMDB's end to end and run scheduled report outs.
- Provide configuration management support to multiple IT projects simultaneously.
- Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments.
- Must have experience in implementing and using configuration management for multi-environment IT applications.
- Ability to implement and work on various IT Infra & Application using ServiceNow Discovery & Service Mapping is a prerequisite.
- Having deep knowledge of Business Service Maps and configure Availability reporting is a must
- Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.
- Demonstrate proven leadership skills, be an independent performer and be able to deliver with minimal or no supervision.
- Should have experience in describing provisions for configuration identification, change control, configuration status accounting and configuration audits.
- Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
- Deep analytical skills to understand complex procedural problems, identify root causes and provide
- Analysis skills: Ability to evaluate the current environment, gather needs, and propose a recommended CM (Config Mgmt) solution
- Design/architect skills: Ability to define and design CM standards for the technology
- CM process skills: Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them
- Scripting skills: Ability to automate major processes
- Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.
- Customer service and communication skills: Ability to work graciously with users while resolving their issues
- Training and facilitation skills: Ability to prepare CM technology and process training for users and the ability to deliver the training effectively.
Education
- Bachelors Degree or equivalent work experience in a related field (computer science, engineering)
- Experience level minimum of 3 years
- Specialized certifications a plus
Certifications:
- ServiceNow Security Incident Response Implementation (Highly Preferred)
- ServiceNow Vulnerability Response Implementation (Highly Preferred)
- ServiceNow Certified System Administrator (Preferred)
- ServiceNow Certified Implementation Specialist - IT Service Management (Preferred)
The following requirements must be met to be eligible for this position: successful completion of a background investigation, drug urinalysis, and verified compliance with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors.
Note: Any pay ranges displayed are estimations which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#DZFED
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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